Returns & Refund Policy

A leather jacket has to fit — and if yours does not, we would rather exchange it than keep a customer in the wrong size. This page states the returns framework for IRON & HIDE; the terms confirmed in your order email govern your purchase.

Returns window

Unworn jackets with all tags attached may be returned within 30 days of delivery for a refund or exchange. Try your jacket on indoors, over light clothing, the way you would in a store. Jackets showing outdoor wear, scuffs, odours or removed tags cannot be accepted as returns, because they cannot be resold as new.

How to return

Email harisleadgen8+ironhide@gmail.com with your order reference and the reason. We will confirm the return address and instructions by email. Return shipping is arranged by the customer unless the item arrived faulty or incorrect — in which case we cover it, full stop. We recommend a tracked service: the parcel remains your responsibility until it reaches us.

Refunds

Once a return arrives and passes inspection, the refund is issued to the original payment method. Where payment was arranged by email confirmation, the refund follows the same route. Faulty items — a failed zip, a torn lining, a defect in the hide — are refunded or replaced without quibble, including return shipping; contact us with a photo and your order reference.

Exchanges

Size exchanges follow the same route: email us first, and we will hold the replacement size where possible so your exchange is not a race. Fit advice before ordering — the Size Guide and a two-minute email — prevents most exchanges entirely.

Note: this policy framework applies to orders placed through this store; final processing times are confirmed in your order email.